Shipping, Production & Pickup Policy

Ritmo Print (Ritmo LLC)

Last updated: November 5, 2026

Thank you for shopping with Ritmo Print! We offer custom printing, signage, apparel, embroidery, DTF transfers, and promotional products. Because many of our products are made to order, production and delivery times vary.

1. Order Processing

We generally begin reviewing orders within 1 business day, excluding weekends and holidays.

Orders placed after noon, on weekends, or on holidays may begin processing the next business day.

Order processing includes reviewing payment, artwork, product specifications, and production requirements.

Order processing time is separate from production and shipping time.

2. Production Times

Many Ritmo Print products are custom-made after an order is received.

Production times vary depending on product type, quantity, artwork requirements, material availability, and production workload.

DTF transfers are typically ready for local pickup by the next business day after artwork acceptance, subject to production capacity.

Custom banners, signage, apparel, embroidery, promotional products, and other made-to-order merchandise may require additional production time.

Production may not begin until payment has been processed, artwork has been accepted, and any required proofs have been approved.

Unless expressly guaranteed in writing, production estimates are not guaranteed completion dates.

3. Shipping Destinations

Ritmo Print currently ships eligible products to addresses within the United States.

Shipping availability may vary by product and destination.

International shipping is not currently offered through our standard online checkout.

4. Shipping Rates

Shipping charges are displayed during checkout before your order is submitted.

Rates may vary depending on product category, shipment requirements, destination, and available delivery methods.

Current standard online shipping rates for eligible products include:

• DTF Transfers: $8.00 standard shipping
• Custom Vinyl Banners: $16.19 standard banner shipping

These rates apply to eligible products under the current shipping configuration and may change over time.

The final shipping amount displayed at checkout controls.

5. Multiple Products and Shipments

Products may be manufactured at different facilities or require separate shipping methods.

When an order includes products from multiple shipping categories, separate shipping charges may apply.

Orders containing multiple product types may arrive in separate packages and on different dates.

6. Direct Shipping from Production Partners

Some Ritmo Print products are manufactured and shipped directly to customers by authorized production partners.

Other products may be delivered to our facility for inspection, counting, sorting, or repackaging before shipment.

The shipping origin shown on a package may differ from our Jacksonville, Texas business address.

7. Estimated Delivery Times

Available shipping methods and estimated transit times are displayed at checkout when supported.

Shipping transit time begins after production is complete and the package has been transferred to the carrier.

Delivery estimates do not include production time unless expressly stated.

Carrier delays, severe weather, holidays, and other events outside our control may affect delivery schedules.

8. Local Pickup

Local pickup is available for eligible products at:

Ritmo Print
2034 N. Jackson St.
Jacksonville, TX 75766

Local pickup is free for eligible orders.

Customers should wait until they receive confirmation that their order is ready before visiting our facility.

Pickup availability depends on the product and its production schedule.

Any estimated pickup timeframe displayed at checkout may differ from the actual production time for individual products.

9. Order Tracking

When tracking is available, customers will receive shipment confirmation and tracking information by email.

Tracking details may take additional time to update after a shipping label is created or a package is transferred to the carrier.

10. Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

If an address needs correction, please contact Ritmo Print immediately.

Address changes may not be possible after a shipment has been processed or dispatched.

Additional shipping costs resulting from an incorrect customer-provided address may be charged where permitted by applicable law.

11. Lost, Damaged, or Delayed Shipments

If your order is lost, damaged, or significantly delayed, please contact us.

For damaged deliveries, please retain the product, packaging, and shipping materials when possible.

Photographs of damage may help us investigate and resolve the issue.

We will work with the carrier or production partner to investigate and determine an appropriate resolution.

Nothing in this policy limits customer rights or remedies available under applicable law.

12. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

Custom orders generally cannot be canceled for a change of mind after production begins.

Please review our Return, Refund & Cancellation Policy for additional details.

13. Contact Information

Ritmo Print (Ritmo LLC)
2034 N. Jackson St.
Jacksonville, TX 75766
United States

Email: hello@ritmoprint.com

Phone: (903) 730-6410

Website: ritmoprint.com