Return, Refund & Cancellation Policy

Ritmo Print | Ritmo LLC

Last updated: November 5, 2026

At Ritmo Print, we take pride in producing quality custom apparel, signage, banners, DTF transfers, embroidery, and promotional products. Because many of our products are manufactured specifically for each customer, our return and cancellation policies differ from those of traditional retail stores.

1. Custom and Personalized Products

All custom-produced and personalized products are generally final sale and cannot be returned or exchanged due to a change of mind, incorrect size selection, or customer ordering errors.

This includes, but is not limited to:

• Custom vinyl banners and yard signs
• DTF transfers and gang sheets
• Screen-printed and embroidered apparel
• Custom business cards and printed materials
• Personalized promotional products
• Custom trade show displays

This restriction does not apply to defective, damaged, incorrect, or otherwise nonconforming products where a remedy is required by applicable law.

2. Artwork and Customer Approval

Customers are responsible for reviewing their submitted artwork, spelling, dimensions, colors, quantities, and other order specifications.

When an artwork proof is provided, customers must carefully review and approve it before production begins.

Ritmo Print is not responsible for errors present in customer-supplied artwork or errors explicitly approved by the customer, except where otherwise required by law.

We reserve the right to contact customers regarding artwork quality or production concerns before proceeding.

Significant artwork modifications or graphic design services may require additional charges, subject to customer approval.

3. Order Cancellations

Cancellation requests must be submitted as soon as possible.

Orders may be canceled before production begins. If design, preparation, materials purchasing, or other work has already occurred, reasonable charges for completed work or nonrecoverable expenses may apply.

Once production has begun, orders generally cannot be canceled or refunded for a change of mind.

Contact us immediately if you need to request a cancellation.

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or materially different from the approved specifications, please contact Ritmo Print within 7 calendar days of receiving your order, whenever reasonably possible.

Email hello@ritmoprint.com with your order number, a description of the issue, and photographs when available.

We will review the concern and, when appropriate, offer a replacement, correction, refund, or another reasonable resolution.

Please retain the original product and packaging until the issue has been reviewed.

The requested reporting period does not limit any rights or remedies available under applicable law.

5. Color and Production Variations

Printed colors may vary slightly from digital screen previews due to differences in monitors, materials, printing processes, and lighting conditions.

Minor variations consistent with normal industry production tolerances are not necessarily considered defects.

Customers requiring precise color matching should contact Ritmo Print before ordering to discuss available options.

6. Shipping and Delivery

Customers are responsible for providing accurate delivery information.

If an order is lost, damaged, delayed, or delivered incorrectly, please contact us so we can investigate with the shipping carrier or production partner.

We will provide any remedy required by applicable law.

7. Approved Refunds

When a refund is approved, it will generally be issued to the original payment method.

Processing times vary depending on the payment provider and financial institution.

8. Non-Custom Merchandise

For standard, non-personalized products, please contact us before requesting a return.

Eligibility will depend on the product, its condition, the terms disclosed at purchase, and applicable law.

9. Contact Information

Ritmo Print (Ritmo LLC)
2034 N. Jackson St.
Jacksonville, TX 75766

Phone: (903) 730-6410
Email: hello@ritmoprint.com
Website: ritmoprint.com

We are committed to resolving legitimate customer concerns fairly and professionally.

Nothing in this policy limits rights or remedies provided by applicable consumer protection laws.