Privacy Policy

Ritmo Print (Ritmo LLC)

Last updated: November 5, 2026

1. Introduction

Ritmo Print, operated by Ritmo LLC ("Ritmo Print," "we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, process, retain, and disclose personal information when you visit ritmoprint.com, purchase products, request quotes, upload artwork, or communicate with our business.

Our online store is powered by Shopify. This policy applies to our website, online store, customer service, and related business interactions.

2. Information We Collect

Depending on how you interact with Ritmo Print, we may collect the following information:

• Name and business name
• Email address and telephone number
• Billing, shipping, and pickup addresses
• Order history and transaction details
• Payment confirmations and payment-related information
• Artwork, logos, photographs, designs, and uploaded files
• Printing specifications and proof approvals
• Customer service messages and correspondence
• SMS preferences, consent records, and opt-out requests
• IP addresses, device information, and website activity
• Account details and shopping preferences

Payment transactions are processed through Shopify and applicable payment providers. Ritmo Print does not need to store complete payment card numbers to fulfill customer orders.

3. How We Collect Information

We may collect information through:

• Online purchases and checkout forms
• Customer accounts and website forms
• Artwork uploads and design submissions
• Custom quote requests
• Email, telephone, and text communications
• In-store transactions
• Cookies and similar website technologies
• Service providers supporting our operations

4. How We Use Your Information

We may use personal information to:

• Process and fulfill customer orders
• Prepare estimates and custom quotes
• Review and process customer artwork
• Produce custom-printed merchandise
• Coordinate shipping and local pickup
• Send artwork proofs and approval requests
• Provide invoices and payment reminders
• Communicate order and production updates
• Respond to customer service inquiries
• Maintain business and accounting records
• Prevent fraud and protect our services
• Comply with applicable legal obligations
• Provide marketing communications where permitted

5. Text Messaging and SMS Privacy

Ritmo Print (Ritmo LLC) offers optional SMS text messaging to customers who have expressly opted in to receive messages from our business.

SMS messages may include order confirmations, production updates, artwork proof approvals, custom quote follow-ups, pickup notifications, shipping updates, appointment reminders, invoice reminders, and customer service communications.

Message frequency varies depending on your orders and interactions with Ritmo Print. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message.

Reply HELP for assistance, or contact hello@ritmoprint.com .

Providing SMS consent is voluntary and is not a condition of purchasing goods or services.

Ritmo Print does not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent records with third parties or affiliates for their marketing or promotional purposes.

We may share information with messaging service providers solely as necessary to deliver messages on our behalf, subject to appropriate safeguards.

SMS opt-in data and consent information will not be shared with third parties for their independent marketing purposes.

We may retain records of SMS consent, including the date, time, and method of consent, as necessary to document compliance with applicable requirements.

Consent for order-related messages does not automatically constitute consent to receive promotional text messages. Any promotional SMS program will follow applicable consent requirements.

6. Artwork and Customer Files

Customers may submit logos, artwork, photographs, and other design files for printing or production.

We use these files to review orders, prepare proofs, manufacture products, and provide related customer services.

Customer artwork may be shared with production partners when necessary to complete an order.

We do not sell customer artwork or intentionally make private customer files publicly available without authorization.

Customers should avoid including unnecessary sensitive personal information in uploaded files.

7. Production, Shipping, and Service Partners

Ritmo Print works with third-party service providers to operate our business. These may include:

• Shopify for ecommerce and checkout
• Payment processing providers
• Order management and production software
• Printing and manufacturing partners
• Shipping and delivery companies
• Artwork upload and design applications
• Customer communications and messaging providers
• Website hosting and technology providers

We disclose information to these providers as reasonably necessary to provide the requested services.

Certain products may be manufactured and shipped directly to customers by authorized production partners.

We may also disclose information when required by law, to protect our rights, or in connection with a lawful business transaction.

8. Cookies and Website Analytics

Our website and service providers may use cookies and similar technologies to operate the store, maintain shopping carts, remember preferences, analyze website performance, and support advertising.

Depending on your location and applicable law, you may have choices regarding cookies and certain advertising-related data uses.

You can review available privacy choices through our website's privacy controls.

9. Marketing Communications

Where permitted, we may send promotional emails or other marketing communications.

You can unsubscribe from promotional emails using the unsubscribe link in those messages.

Transactional communications about existing orders may continue where permitted or required.

Promotional text messaging, if offered, requires any consent applicable to that messaging program.

10. Shopify and Third-Party Services

Our store is hosted by Shopify, which processes information to provide and improve its ecommerce services.

Shopify and other service providers may process information in countries outside your country of residence.

Shopify may also process information in connection with enhanced ecommerce, analytics, personalization, and advertising features enabled for our store.

For additional information, review Shopify's Consumer Privacy Policy .

You may also review available Shopify privacy controls at Shopify's Privacy Portal .

11. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Request a copy of certain personal information
• Opt out of certain targeted advertising or data sharing
• Withdraw consent where applicable

These rights may be subject to legal exceptions. We may need to verify your identity before fulfilling a request.

We will not unlawfully discriminate against customers for exercising privacy rights.

Where required, we will recognize applicable browser-based privacy preference signals, including Global Privacy Control.

To request assistance with privacy rights, contact hello@ritmoprint.com .

12. Information Security and Retention

We use reasonable administrative and technical measures intended to protect customer information. However, no electronic system is completely secure.

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain records, comply with legal requirements, resolve disputes, and enforce agreements.

We may retain records of SMS consent and opt-out requests as needed to demonstrate compliance with applicable requirements.

13. Children's Privacy

Our products and services are not directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.

Parents or guardians may contact us regarding information submitted by a child.

14. Third-Party Websites

Our website may link to third-party websites. Their privacy practices are governed by their own policies.

We encourage customers to review those policies before providing personal information.

15. International Data Transfers

Personal information may be transferred, stored, or processed outside your state or country of residence.

Where required by applicable law, appropriate safeguards or recognized transfer mechanisms will be used.

16. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, business operations, technology, or legal requirements.

Updated versions will be posted on this website with a revised effective date. Additional notice will be provided where required.

17. Contact Information

Ritmo Print (Ritmo LLC)
2034 N. Jackson St.
Jacksonville, TX 75766
United States

Email: hello@ritmoprint.com

Phone: (903) 730-6410

Website: https://ritmoprint.com